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Reply to plumbing reviews (including the bad ones) in minutes

PlumbingReview replies

The problem

Unanswered reviews look careless, and replying to an angry one-star review while you're frustrated can make it worse.

Steps

1. Copy the review text from your Google Business Profile.
2. Add any facts you know about the job (date, what was done, what went wrong).
3. Run the prompt, pick the version that sounds most like you, and edit.
4. Never confirm private details about the customer in a public reply.

Copy-paste prompt

Replace everything in [BRACKETS]. Works in ChatGPT, Claude or Gemini.

Write 2 short replies (under 80 words) to this Google review for my plumbing company [COMPANY NAME].
Review: "[PASTE REVIEW]"  Star rating: [X]
What actually happened (private, for context only): [FACTS]
Rules: thank them, stay calm and professional, don't argue or share private job details, offer to make it right offline with [PHONE/EMAIL] if the review is negative, sign as [YOUR NAME].

Recommended tools

• Google Business Profile
• ChatGPT
• Claude

Time saved

Makes replying to every review quick enough that it actually happens.

Always review AI output before sending. Don't paste customers' private information into AI tools unless your tool's privacy settings allow it.

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